Global teams may have a common language, most often a form of English, but is there a common culture? as well within the team? Often times, no.
And moreover, there is not a common context from which understanding comes and decisions are made.
This can lead to confusion, frustration, duplication, trust, resentment, turnover and low engagement.
Can a common language lead to a common culture and eventually a common context?
What does it take?
We can help you figure out what your common culture is and how to work with it.
Giving and receiving feedback doesn’t need to be a stress filled experience. Receiving feedback from another person is beneficial, with the intent of enabling you to grow as an individual and to help you be successful.
Giving feedback is a way to let people know how effective they are in what they are trying to accomplish, or how their actions may have affected you. If we know how other people see us, we can overcome problems in how we communicate and interact with them.
You don't create a corporate culture.
What is the consistent behavior showing up in your corporate culture?
This is your culture. Not what is in the brochure. Compliance does not build skills. New rules do not always change attitudes. Values don't change corporate cultures. Behaviors do.
Read more about this and how to work differently in the awesome book, Rework by Jason Friedman and and David Heinemeier Hansson.
People all over the world are working virtually across time zones, culture, language and even cube to cube in their own offices.
So, doesn't it make sense then to improve their virtual intercultural communication skills be practiced in such a setting?
Often, these skills are more important than their face-to-face and in-person skills, as this doesn't happen so often.
What do you think?
Today our Top Tips focus on 10 tips for managing and dealing with organizational changes.
Perhaps the clearest and most useful ideas on change are contained in the Prichett and Pound booklet, The Employee Handbook of Organizational Change. First, they dispel the myths about change such as:
They also make some recommendations abut being a change agent:
I often wonder about identity. What does it mean these days? How do we identify with the multiple identities we all have?
In reconciling my own multiple identities, I am more open and less fearful to someone else's multiple identities.
We are much more than a single identity.
I am a human being. born in X, studied in Y, married C and now living in F.
How do you manage your multiple identities? What kind of communities are created when we honor and respect each others multiple identities?
Are you ready for coaching? Would you answer the questions below with yes or no?
Give yourself one point for every yes you circled and 0 points for every no you circled. Count up the number of yes’s and then the number of no’s.
If you scored:
8-10 points You are ready to make the investment and hire a coach. Your commitment level is high and you will achieve much from working with a coach.
5-7 points. You are almost there. During your trial session, work with a coach on areas that are getting in your way. Ask the coach to support you in removing those blocks so you can move forward and begin to create the change you want in your life.
0-4 points. Most likely you are not ready to hire a coach. During your trial session, ask the coach for suggestions on what you could do to prepare yourself to begin the process of change.
Learn more about Caterpillar Spirit Coaching here.
Knowing about a cultural difference is one part of learning.
Knowing which cultural difference makes a difference for you and the people you are interacting with is a more important part of cultural learning.
Not all differences will make a difference for you.
Cultural differences do not explain everything.
Start asking questions about what cultural differences actually make a difference for you.
We're happy to share with you our helpful advice and suggestions for working more effectively with US Americans by better understanding their cultural values and style.
1.Just Do It. US Americans tend to have a ‘just do it’ attitude and show a pragmatic style when making decisions. Decisions which are made quickly and involving a certain level of risk are accepted and expected. Less information may be required to make the decision. More information is likely to come after the initial decision has been made.
2. Why Not? When deciding whether or not to do something, US Americans tend to ask themselves why not. Why not try something new, take a risk and perhaps fail? The US American culture is a trial-and-error culture. Learning through failure is part of the US American way.
3. Agree to Disagree. While US American communication style tends to be direct, some may understand the style as very indirect when dealing with negative or critical information. Agreeing to disagree on a particularly sensitive or personal issue can happen in the US to maintain the relationship and preserve harmony. Such a communication style can sometimes be confusing as it is not a ‘direct’ method of dealing with conflict or disagreement.
4. What do you do? Accomplishment and success is a strong US American value. This can be seen in resume styles as well as in interviewing questions. While the quality of experiences is important, so is the quantity of those experiences, both personally and professionally. Taking risks, trying out new careers, hobbies and learning from them to add to ones’ accomplishments is a key element in understanding the US American drive for change, success and progress.
5. I, Me, I. US American culture values individualism and thinking for themselves. This doesn’t mean US Americans aren’t willing to offer a helping hand. What it does mean is not giving up control of one’s life and one’s destiny to others and being able to make one’s own decision as free as possible based on personal choice.
Caterpillar Spirit’s trainings, workshops and coaching programs provide valuable strategies, tips and support to manage the challenges mentioned above. If you or your team are experiencing some of these challenges and looking for support, contact us to learn more. We look forward to hearing from you.
Today, our Top Tips focus on 10 tips to Help Pack (and Un-Pack) Your House and Home
1. Bring the Kitchen Table. Or something tangible which reminds you of home, provides some comfort as well as stability in those moments when you’re feeling unsure and not at ‘home’.
2. Turn knobs inside out. If you are having professional movers, they should know to do this. If not, to be sure knobs are not scratched, unscrew them from the outside and re-screw them on the inside of the drawer. No lost screws and no scratched knobs. This inside out rule applies for other items as well, for example your sugar bowl lid.
3. What to put in your luggage. Your air shipment and/or container will take some time to arrive in your new home. Therefore, pack not only essential items (medicine) in your checked luggage, but also a few items that are also very useful to have (though perhaps not essential) but will provide some comfort in the first weeks.
4. Unpack as quickly as you can. Even if it is just one box at a time, unpack as quickly as you can so that the walls become filled with color and the tables filled with photos. Not only do you need to get used to your home, but your possessions need to find their place too!
5. Rome wasn’t built in a day. Yes, I know what I just said in point 4. However, keep in mind, you have just arrived in a new country and are perhaps overwhelmed with many things. Remember, unpacking doesn’t have to be done in a day or within a week. Balance your time and listen to your body. If you need a break, take a break.
6. Labels. Use them as often as you can. Use colored labels. Use room named labels. Use home level labels. Fragile. This End UP. Load last. Unload first. Whatever kind of labeling system works for your and your items is best. Just remember to label and mark the boxes.
7. Legal. Be sure you know what you are allowed and not allowed to ship and bring with. Check with the moving company as government regulations and the specific rules of the moving company may differ.
8. Mental Move. Keep in mind, while you are labeling your possessions, about your mental move as well. What goes in your air shipment (need immediately)? What goes in your SEA shipment (need, but not right away)? What goes in STORAGE (needed, but not in the new country)? What stays (things to let go of and are no longer of use for you)?
9. A picture is worth 1000 words. Use a camera to take pictures of how complicated wiring is hooked up. Label wires. Keep plastic bags handy for screws and small pieces essential to rebuilding furniture and electronics.
10. Get a massage. Remember moving day is moving day. This is no longer a packing day! This is the day the movers come and fill the container. Most often, they don’t need everyone to be around all the time for this. Take this time for yourself, relax and know that things are moving along.